Home / Faq
  • [Q]:Are you a manufacturer or trading company?

    [A]:Yes, we’re the professional manufacturer of shower room, shower enclosure, bathtub and shower panel.

  • [Q]:What certificates do you have?

    [A]:We have passed the ISO9001 international quality certification ,CE safety certificate,and ROHS certificate. Some models also have CUPC certificate.And we provide Form E

  • [Q]:What is the warranty? How to fix when breaking off?

    [A]:Almost is 4 years guarantee. If you find the productions are broken, you could send it back to us, we will fix it or manufacture a new one and send to you.But you need to charge the freight from your port to our country. We will charge the freight of sending new productions to you again

  • [Q]:Do you have a stock?

    [A]:Yes, we have.But there is no water pump, as its electric plug need to fit to your country’s standard. It will take some time for our pump supplier to deliver it to us.

  • [Q]:What’s the delivery time?

    [A]:It is depends on different products and the produce orders in factory now. You know, order by order. Sometimes, factory is very busy but sometimes not very busy. So could you please tell me the time of this program in your company’s plan, or when do you need the goods arrive your port? I could arrange the producing time for you

  • [Q]:What material is your product from?

    [A]:Our material is original in China. Each kind of material is from different city in China. Base on the quality and cost, we want to find the best materials with lowest price, then we could give you the good quality product and the reasonable price. Our company aims at the win-win cooperation. We want to do happy business, that makes you happy, makes your customers happy, makes every happy.

  • [Q]:Where is your company's main market?

    [A]: Our products are popular all around the country and be exported to such as, Germany, France, Unite Kingdom, Spain, Italy, Russia and America etc.

  • [Q]:Where is your factory?

    [A]:Our factory is located in Hangzhou. It is near Shanghai and Ningbo Ports and it is only 2 kilometers away from Hangzhou Xiaoshan International Airport. So it is very convenient for you to reach our company. At present, our "Golden Seacoast" and "Blue Bay" series luxury shower room follow the trend of the world and they are fashion designed and innovative.

  • [Q]:What is your shipping method?

    [A]:There are three ways: by air, by sea or by train.

  • [Q]:May I know where do you want to receive the goods and how many pcs would you like to purchase?

    [A]:As the bathtubs is very large and heavy, I suggest you to choose to shipping by sea, because it will cost less, and the shipping term is about FOB